Popular questions from our customers
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 working days processing time for your order to ship out, average shipping times are 2 days in Germany, 3-7 days in Europe and 5-12 days worldwide.
Tracking numbers will be updated on the day your order has been shipped.
How is my Order Payment Processed?
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies regarding authorizations, contact the issuing bank.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify via the Contact us form.
If the given address is wrong we can change the address to the correct one until the product has been marked as shipped. No refund for a wrong submission of the adress.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
What if I receive the damaged product?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please get in touch with us using the Contact Page with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please use our Contact page we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.